Privacy

✨ Fenixly Privacy Policy

1. Introduction

At Fenixly, we take your privacy very seriously. This Privacy Policy is designed to give you a clear understanding of how we collect, use, and protect your information.
Our priority is to ensure your experience on the platform is safe, trustworthy, and transparent.
Your data will always be handled with the utmost care and used only to provide you with the best possible service. 

 

1.1 Minimum Age of Use

  • The use of Fenixly is restricted to individuals 14 years of age or older (or the legal age of majority in their country, whichever is higher).

  • To register as a creator, you must be at least 18 years old, unless your country’s laws allow participation with verified parental or guardian consent.

  • We do not knowingly collect information from users under 14. If such a case is discovered, the account and its data will be deleted.

 

2. Information We Collect

✅ Personal Data

  • Name, email address, date of birth, and for creators, additional information required for payments and identity verification.

✅ Payment Data

  • We do not store credit/debit card details. All payments are processed by trusted third parties like Stripe, which comply with PCI DSS security standards.

✅ Technical Data

  • Information such as browser type, IP address, operating system, and cookies, used to optimize platform functionality.

✅ Behavioral Data

  • Records of how you interact within the platform (likes, subscriptions, chats, etc.) to improve your experience and show relevant content.

 All data is processed in accordance with the GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act).

 

3. How We Use Information

  • Service delivery: manage your account, process payments, and provide personalized content.

  • Platform improvement: analyze data to enhance performance and usability.

  • Legal compliance: respond to legal requests, prevent fraud, and ensure safety.

  • Optional marketing: if you opt in, we may send you promotions and updates. You may unsubscribe at any time.

 

4. Cookies and Similar Technologies

  • We use cookies to remember your preferences and enhance your experience.

  • You can disable cookies in your browser settings, though some features may not work properly.

 

5. How We Share Information

  • Service providers: such as payment processors or cloud hosting.

  • Legal requirements: when required by law or to protect the safety of the platform.

  • Advertising: only with your prior consent, as permitted under GDPR and CCPA.

5.1 International Data Transfers

Your information may be stored on servers outside your country (e.g., in the U.S.).
We ensure transfers are carried out under legal mechanisms such as Standard Contractual Clauses (SCCs) or equivalent safeguards.

 

6. Information Security

We apply measures such as SSL encryption, strong authentication, and advanced security protocols.
While no system is 100% secure, we work continuously to minimize risks (GDPR Art. 32).

 

7. Your Rights

You have full control over your information, and you may:

  • Access, correct, or update your data by writing to: supportcreators@fenixly.com

  • Delete your data or close your account (GDPR Art. 17 – “Right to be forgotten”).

  • Object to processing for specific purposes, such as marketing: marketing@fenixly.com

  • Request data portability in a structured format (GDPR Art. 20).

 

8. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined and comply with legal obligations (e.g., tax regulations).
Afterward, it will be irreversibly deleted or anonymized.

 

9. Changes to This Policy

This Policy may be updated for legal, technological, or administrative reasons.
If significant changes occur, we will notify you by email or within the platform.
Continued use of Fenixly implies acceptance of such changes.

 

10. Contact Information

If you have questions about this Policy or wish to exercise your rights:
✨ info@fenixly.com

 

10.1 Official Language

This Privacy Policy is written in Spanish.
In case of any conflict of interpretation, the Spanish version shall prevail.

 

11. Real-Time Communications (Chats, Video Calls, and Streaming)

  • Private chat messages may be temporarily stored for security, moderation, or dispute resolution.

  • Video calls and live streams are not recorded, unless the creator voluntarily chooses to do so for on-demand content or legal compliance.

  • We are committed to maintaining the privacy and security of your communications. They will never be used for commercial purposes without your consent.

  • Users can report inappropriate behavior in real time.

  • If illegal or abusive conduct is detected, Fenixly may interrupt the session and take legal action.

 

 Glossary

  • User: anyone who uses Fenixly.

  • Platform: the website www.fenixly.com and related apps.

  • Third parties: authorized external providers (payments, hosting, analytics, etc.).

  • Personal data: information that identifies or may identify an individual.

  • Data processing: any operation on personal data (collection, storage, use, disclosure, deletion).

 

✨ At Fenixly, we believe in a safe, creative, and family-friendly space.
Your trust is what matters most to us.